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Job Title: IT Support Specialist
Job Type: Full Time
Job Rate: $30.00 per hour
Location：San Jose, CA
Our Company:
Zonberation Group was established in 2006. The company provides a wide spectrum of outsourcing services across disciplines of strategy, AMS, IT Support, IT Inspection, ERP consulting, translation, design, office and storage rental solutions, to 30 world-class Fortune 500 companies, covering the IT, automobile, consumer goods, real estate, finance, and e-commerce industries.
Zonberation Group originated in China, employing 500 employees (80 in US) globally working in 20 offices in more than 15 countries. Our US subsidiary, Zonberation Group (US) Inc. is ba
Job Desc
1. Install new hardware and equipment, including but not limited to: Laptop, mobile device, monitor, network equipment, audio, and video equipment.
2. Install operating system and initialize initial configuration.
3. Manage Laptop, mobile devices, and other electronic equipment. Include: device inspection, record updating, device cleaning and equipment repairing.
4. Prepare equipment and hardware shipment and receiving.
5. Inspect and check hardware and equipment before delivery to meet the consistency check.
6. Completes initial diagnosis and progress all issues in a timely fashion to meet customer SLAs, resolving the incidents wherever possible.
7. Provides reports to an agreed schedule (or Ｏn request), including management summary, KPIs and detailed performance reports.
Job Requirements:
1. Have strong learning ability.
2. Ability to record information and data accurately.
3. Able to understand common IT hardware equipment and software systems.
4. Multi-tasking and effectively using time management skills
5. Effectively communicating verbally and in writing, fluent in English and mandarin are preferred.
6. Able to perform the operation in strict accordance with the requirements, no error/leakage operation
7. Ability to drive, and own valid driver license.
